Acceptance of Terms
Welcome to HA Pet Supplies. By using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
These terms apply to all visitors, customers, wholesale buyers, and other users of the site.
About HA Pet Supplies
HA Pet Supplies is an online pet-supply business serving both retail and wholesale customers with pet products delivered directly to customers’ doorsteps. We offer a wide selection of products for dogs, cats, birds, fish, small pets, grooming, feeding, toys, and everyday pet-care needs.
Eligibility to Use the Website
Customers placing orders must be legally capable of entering into a purchase agreement. By placing an order, you represent that:
- You are at least 18 years old or have parental consent
- You provide accurate and complete information
- You are authorized to use the selected payment method
Products & Product Information
We strive to provide accurate product descriptions, images, colors, sizes, specifications, prices, and availability. However:
- Product appearance may vary slightly due to screens, manufacturers, or packaging changes
- Colors and sizes may not be exact representations
- We reserve the right to update product information without notice
- Product availability can change rapidly
Prices & Availability
- Prices are displayed on the website and are subject to change without prior notice
- Promotions may have separate conditions and expiry dates
- Product availability can change and we cannot guarantee stock
- Taxes and shipping charges may be added where applicable
- In the event of a pricing error, we reserve the right to cancel or refuse orders
Orders & Order Acceptance
Submitting an order does not necessarily mean it has been finally accepted. HA Pet Supplies reserves the right to cancel or refuse an order for legitimate reasons, including but not limited to:
- Product unavailable
- Incorrect pricing
- Suspected fraud
- Payment failure
- Incorrect product information
- Shipping restrictions
- Excessive or unusual quantities
Payments & Billing
Customers must provide valid and accurate billing information. By placing an order, you authorize HA Pet Supplies to charge the provided payment method for the total order amount, including applicable taxes and shipping fees.
Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our servers.
Shipping & Delivery
Estimated standard delivery is approximately 7–11 days, subject to our detailed Shipping & Delivery Policy.
- Orders are processed within 1–2 business days
- Shipping times are estimates and may vary
- Tracking information is provided after dispatch
- We ship within the United States
Returns & Refunds
Returns and refunds are governed by our separate Refund & Returns Policy.
Customers may return eligible products according to our published return requirements. Certain opened, used, hygiene-sensitive, customized, or final-sale items may have restrictions.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at hapetsupplies@gmail.com.
- Orders may be cancellable before processing or shipment
- Once an order has shipped, the standard return procedure applies
- We cannot guarantee cancellation of orders already in fulfillment
Wholesale & Bulk Orders
HA Pet Supplies welcomes wholesale and bulk orders from businesses. The following terms apply to wholesale purchases:
- Wholesale pricing may differ from retail pricing
- Minimum quantities may apply to certain products
- Large orders may require quotations
- Specially sourced or customized orders may have different cancellation and return conditions
- Wholesale shipping times may vary
- Freight charges may apply to large shipments
Promotions, Coupons & Discount Codes
- Promotions may have expiry dates and separate conditions
- Some offers cannot be combined with other discounts
- Coupons may apply only to eligible products
- HA Pet Supplies can correct promotions published in error
- Final-sale products should be identified before purchase
User Accounts
If you create an account, you are responsible for:
- Keeping login details secure
- Providing accurate and up-to-date information
- All activities performed through your account
- Notifying us immediately if you suspect unauthorized access
We reserve the right to suspend or terminate accounts that violate these terms.
Website Acceptable Use
Visitors must not:
- Attempt to hack or disrupt the website
- Introduce viruses or malicious code
- Copy protected website content without permission
- Use the website for fraudulent activity
- Attempt unauthorized access to systems
- Interfere with website operation
- Submit false or misleading information
Intellectual Property
The HA Pet Supplies name, logo, website design, original text, graphics, product presentation, and other original website content may be protected by applicable intellectual-property rights.
Third-party brand names and product trademarks remain the property of their respective owners.
Third-Party Links
Our website may contain links to Facebook, payment processors, carriers, or other websites. HA Pet Supplies does not control those third-party websites, and their separate terms and privacy policies may apply.
We are not responsible for the content, privacy practices, or availability of external sites.
Reviews & User Content
When submitting reviews or user-generated content, you agree not to post:
- Illegal content
- Fake or misleading reviews
- Offensive or defamatory material
- Copyright-infringing content
- Spam or promotional content
- False or misleading information
We reserve the right to remove content that violates these rules, subject to applicable law.
Product Use & Pet Safety
Customers are responsible for selecting products appropriate for their pets and following the product manufacturer’s instructions, warnings, sizing information, age recommendations, and safety guidance.
Disclaimer & Limitation of Liability
The website is provided on an “as available” basis. To the extent permitted by applicable law, HA Pet Supplies is not responsible for certain indirect or consequential losses arising from website use or circumstances outside our reasonable control.
Privacy
Use of personal information is governed by the HA Pet Supplies Privacy Policy.
Changes to Terms
We may update these Terms & Conditions from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post any changes on this page with an updated “Last Updated” date.
We encourage you to review these terms periodically to stay informed.
Governing Law
These Terms & Conditions are governed by applicable Texas and U.S. law, subject to mandatory consumer protections.
This section is for informational purposes. For specific dispute-resolution language, please consult a qualified attorney.
Questions About These Terms?
Customers can contact HA Pet Supplies if they have questions about orders, website use, wholesale purchases, or these Terms & Conditions.
HA Pet Supplies
5900 Balcones DR #5643
Austin, TX
Email: hapetsupplies@gmail.com
Phone: +1 512 880 3331