Order Processing
Orders are reviewed and prepared for shipment after successful payment confirmation. Once your order has been dispatched, you will receive available shipping or tracking information.
We process orders Monday through Friday, excluding holidays. Please allow 1–2 business days for order processing before shipping begins.
Estimated Delivery Time
Standard Delivery: 7–11 Days
Most HA Pet Supplies orders are expected to arrive within approximately 7–11 days. Delivery times are estimates and may vary depending on the destination, carrier operations, product availability, weather, holidays, or circumstances outside our reasonable control.
Shipping Charges
Shipping charges, when applicable, will be calculated and displayed during checkout before the customer completes the purchase.
- Standard shipping rates apply to all retail orders
- Wholesale orders may qualify for special shipping rates — please contact our wholesale team for details
- We currently ship within the United States
Note: Free shipping promotions may be offered from time to time and will be clearly advertised on our website.
Order Tracking
Tracking details will be sent when available after the order has shipped. You will receive an email with your tracking number and a link to track your package.
If you have an account with us, you can also view your order status and tracking information in your account dashboard.
Unexpected Shipping Delays
Sometimes orders may take longer because of carrier delays, severe weather, high order volumes, holidays, customs, or other unforeseen circumstances.
If we cannot ship within the delivery timeframe we promised, we will notify you and provide options to agree to the delay or cancel for a refund, in compliance with FTC regulations.
Please Check Your Address
To ensure your order is delivered correctly, please carefully verify the following information at checkout:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Phone number
Lost or Missing Orders
If tracking has not updated for an unusual amount of time or a package appears to be lost in transit, customers should contact HA Pet Supplies so our team can investigate with the carrier.
We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund. Please have your order number ready when you contact us.
Tracking Says Delivered, But I Haven’t Received My Order
If your tracking information shows “delivered” but you haven’t received your package, please take these steps:
- Check around your delivery location (porch, mailbox, leasing office, etc.)
- Ask household members or neighbors if they accepted the package
- Check with the carrier directly using your tracking number
- Contact HA Pet Supplies if the package still cannot be located
Wholesale & Bulk Order Shipping
HA Pet Supplies welcomes wholesale and bulk orders from businesses. Large or wholesale orders may require different handling, packaging, freight arrangements, or delivery estimates depending on quantity and destination.
- Wholesale orders are processed with priority attention
- Shipping rates for bulk orders are calculated based on weight, dimensions, and destination
- Freight shipping may be required for very large orders
- Wholesale customers receive tracking and delivery confirmation
International Shipping
We currently ship to addresses within the United States. We do not offer international shipping at this time.
If you are an international customer and would like to inquire about wholesale orders, please contact us to discuss available options.
Questions About Your Delivery?
Customers can contact our team for help with shipping, tracking, delayed orders, or wholesale deliveries.
Email: hapetsupplies@gmail.com
Phone: +1 512 880 3331